We deliver the following to you:
- A thorough briefing with you before the training begins – we run tailored programmes not ‘off-the shelf’ programmes – you get a training course designed specifically for your people and their specific focus.
- A clear orientation process for delegates so that they understand why we are running the programme and what it involves for them.
- Lively interactive trainings with lots of practical work and role plays designed for the specific kinds of conversations your people have over the telephone or face to face.
- Post training ‘live-call’ coaching session(s) to allow your staff to see the skills being put into action on live calls with real customers.
- Training session for your managers/team leaders to ensure that they are able to effectively coach and manage their team using the new skills.
All this is done to ensure your money is well spent and that the skills learned are put to good use on an on-going basis!