We train both new and existing teams to increase their effectiveness when dealing with inbound and outbound arrears collections calls as well as training managers in the specific skills required to effectively manage and coach arrears collections teams.

The range of debt we deal with includes:

  • Council tax
  • Business rates and other commercial debt
  • Housing rents and mortgages
  • Loan repayments
  • Credit cards
  • Water, gas, electricity and other utility bills
  • Housing benefit over payments
  • Parking fines
  • Social services
  • Other sundry debt

“I am delighted with the success – it was a very positive experience and people learned a lot from it – it was well focused and helped people move outside their comfort zones”

BWBS Collections Manager.