We specialise in the design and delivery of tailored, communication skills-based, arrears collections training programmes.

We have now successfully run collections skills training programmes for over 40 Councils and 25 Housing Associations – along with a number of other commercial organisations.

We train both new and existing teams to increase their effectiveness when dealing with inbound and outbound arrears collections calls as well as training managers in the specific skills required to effectively manage and coach arrears collections teams.

Our training consultants honed their skills training teams to collect the Poll Tax back in the early 1990s and now have vast experience of what it takes to get results throughout the collections area.