Client quotes:

“I am delighted with the success – it was a very positive experience and people learned a lot from it – it was well focused and helped people move outside their comfort zones”    

“So far we have collected £350,000 which quite simply is money we would not have collected were it not for this project.”

Bristol and Wessex billing services.


“We have found the training Action on Arrears carried out for us invaluable.  We are often offered training packages out of the box, but this was entirely different.

Action on Arrears understood what we wanted to achieve, shared our goals and dreams and tailored their training to suit us not them.

It was so refreshing to work with a training provider who understood our client base and the problems we faced as a local authority chasing arrears.

I would highly recommend them to any other revenues service.

We are already seeing results, and staff have much more confidence on the telephone chasing debtors.

Staff really enjoyed the training and gave very positive feedback – a first for Revenues Staff!”

Kirsty Anderson, Head Of Revenues, Reading Borough Council.


“Together with the trainings run by James we have managed to reduce our bad debt provision by £900,000 this year”

Wolverhampton City Council.


“The net effect of the training appears to be a doubling of performance and though this is currently based on a crude assessment of a small number of cases we see this as a true indication of the potential of our out-bound recovery activity based upon the training with you”

Graham Bourne, Revenue and Benefits Manager, Brighton and Hove City Council.