We specialise in the design and delivery of tailored, communication skills-based, arrears collections training programmes.
About Us
We have now successfully run collections skills training programmes for over 40 Councils and 25 Housing Associations – along with a number of other commercial organisations.
What we do
We train both new and existing teams to increase their effectiveness when dealing with inbound and outbound arrears collections calls as well as training managers in the specific skills required to effectively manage and coach arrears collections teams.
What you get
We run tailored not ‘off-the-shelf’ training programmes.
You get a training course designed specifically for your people, their environment, objectives and focus.
Action on Arrears 