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Action on Arrears

We specialise in the design and delivery of tailored, communication skills-based, arrears collections training programmes.

About Us

We have now successfully run collections skills training programmes for over 40 Councils and 25 Housing Associations – along with a number of other commercial organisations.

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What we do

We train both new and existing teams to increase their effectiveness when dealing with inbound and outbound arrears collections calls as well as training managers in the specific skills required to effectively manage and coach arrears collections teams.

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What you get

We run tailored not ‘off-the-shelf’ training programmes.

You get a training course designed specifically for your people, their environment, objectives and focus.

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Client quote

"We have used Action on Arrears twice based on an earlier recommendation from one of our CIPFA Benchmarking Group members.

I personally recommended James to our Housing Team who has also used his services recently.

Feedback has been very positive (which is why we got him back) because he makes it interesting and doesn’t do the thinking for them.

Whilst they may have adapted the ‘suggested’ approach a year down the road; the confidence remains, so in my opinion it was money well spent.”

Collections Manager – Southampton City Council

Delegate Feedback

"I found the debt training a helpful insight into taking assertive action towards retrieving money that is rightfully owed.

I particularly benefited from hearing James undertake live debt recovery phone calls.

In situations where I would allow the debtor to lead the conversation and the monies to remain unpaid I am now more assertive when addressing these matters, ensuring that a positive action is recorded for as many calls as possible."

  • Skills we target
  • Case Histories
    • Reading Council
      • Southwark Council
      • Isle of Wight Council
    • Training Award
    • Virgin Mobile
    • Building Society
    • Housing Association
    • Water Company
  • Our consultants
  • Costs
  • Why use us?
    • Client Quotes
    • Accreditation
    • Delegate Quotes
    • Latest Feedback
    • Legal

Contact us

0208 798 0667

info@actiononarrears.co.uk

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